We’ve all heard about the triple aim of healthcare, which focuses on improving both patient experience and the health of populations while also reducing the per capita cost of care. And while the triple aim has been all but ingrained into the fabric of most healthcare organizations, the quadruple aim has also been gaining ground in recent years as it seeks to expand the focus of improving experience to clinicians as well. The reason for this being that when clinicians are comfortable and happy in their work place, they tend to be more engaged which translates to improved patient experience which is at the core of every effort of the triple aim.
So how does the quadruple aim bolster hospital performance?
The quadruple aim can help improve organizational performance in the following ways:
- Decrease in burnout as nurses report positive work environment and experience which in turn feeds job satisfaction.
- Lower turnover rates as nurses feel secure and supported within their departments and the organization overall.
- Improved quality of patient care through positive nurse interactions which can also boost patient engagement.
- Increase in financial performance resulting from positive patient experiences and quality patient care.
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