Leaders Who Listen

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Supportive leadership has been shown to have a huge impact on employee morale as we’ve discussed. The benefits of supportive leadership can range from its ability to reduce workplace burnout to nurse turnover rates. And while there are many factors that lend themselves to being a ‘supportive’ leader, one characteristic of supportive leadership that often goes unsung is the simple act of listening. Here are some of the ways listening can lend itself to supportive leadership:

  • Leaders who listen tend to make fewer mistakes because they are retaining the information that is given to them and able to use that to make more informed decisions than they might otherwise.
  • Leaders who listen are viewed as more trustworthy. In an industry like nursing where compassion is so important, listening helps leaders build and connect with their teams as a trustworthy partner.
  • Leaders who listen tend to have more engaged teams. Productivity and morale are often boosted when teams feel supported and listened to by their leaders.
  • Leaders who listen tend to stand out. In today’s day and age, where there is so much going on at once both on the hospital floor and virtually, leaders can sometimes be spread thin. Because of this, the not so simple act of listening has become a differentiator when it comes to leadership.
  • Leaders who listen are more likely to lend support when needed. Great leaders are there for their teams when they need it. By listening, leaders can engage with their staff to better understand what’s going on in their unit and leave what they are doing to assist them if needed.

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