Online Surveys: Helping Patients Manage Their Post Discharge Care

When it comes to health management, patient engagement is crucial for hospitals to achieve their goals of providing high quality, effective care while also driving down readmission costs in value-based systems. One cost efficient tool that has gained attention recently are surveys which can give visibility into how patients are doing with their own health management. These surveys can range from post-discharge to chronic health management and give clinicians visibility to any red flags that might indicate that patient is likely to be readmitted or has worrisome symptoms.
Post-discharge surveys can be administered 1-2 days after a patient is discharged and allow clinicians the opportunity to ask patients a variety of questions ranging from:

  • Have you filled your prescriptions?
  • Are you experiencing any new symptoms?
  • Do you have any questions about your treatment plan?

Beyond their ability to give increased visibility into how well a patient is following their treatment plan, surveys also encourage patients to be more engaged as they continue to interact with clinicians. Surveys provide an additional opportunity to ask questions that they might disregarded otherwise and promote increased healthcare IQ.
Remote health monitoring surveys can also be used to check-in with patients to give visibility to any troublesome symptoms and patients might be experiencing and allow clinicians the opportunity to touch base with them in a time and cost-efficient way. Questions for remote health monitoring surveys are highly customizable and can be designed to address specific treatment plans. For example, questions on a survey sent to a patient to measure emphysema symptoms could be:

  • Are you able to eat without being out of breath?
  • How often do you wake up and feel breathless or like you are struggling to breath?
  • Are your symptoms worsening?

Surveys allow a unique opportunity for clinicians to intervene if it becomes clear that a patient’s disease is not being well-managed in that they are experiencing new symptoms, pain is not being managed, etc. They can also allow visibility into any gaps in care if a patient is unable to identify what their next steps should be in their disease management or if they are simply unable to schedule appointments for themselves, etc.
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